Frequently Asked Questions


Why should I shop at the MBNA eMall product site portal?
Can I go directly to a Retailer's web site, or do I always have to start shopping here to receive bonus reward points?
When will the bonus points I've earned appear in my account?
Do I get bonus reward points every time I shop, or just the first time?
Do I get bonus rewards points for anything I buy?
What happens to the rewards I've earned if I have to return a purchase?
Does the Portal website access my personal information?
Do I need a coupon code to take advantage of special offers?
How do I know how many bonus rewards points I will receive for each eligible purchase I make?
What does it mean if it shows a range of rewards points (e.g. 2-5 Bonus Points/$1)?
Why do I have to have Javascript enabled in my browser to use the Portal website? Is it safe?


Why should I shop at the MBNA eMall product site portal?
Every time you begin your shopping at the MBNA eMall product site portal (the "Portal website"), you earn bonus rewards points in addition to base bonus rewards points you earn from your credit card on eligible purchases. You simply click on the "shop" link under the retailer's logo and shop online as usual - you'll earn bonus rewards points for the eligible purchases you make during that session. It's that easy.
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Can I go directly to a Retailer's web site, or do I always have to start shopping here to receive bonus reward points?
In order to receive bonus rewards points, you must begin your shopping here every time and you must use your MBNA MasterCard credit card. It's the only way your eligible purchases can be tracked in order to earn bonus rewards points.
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When will the bonus points I've earned appear in my account?
Allow up to 60 days from the date of product shipment for bonus points to appear on your credit card billing statement.
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Do I get bonus reward points every time I shop, or just the first time?
You get bonus rewards points every time you start your shopping at the Portal website. Plus, there is no limit to the amount of rewards you can earn from retailers at the Portal website.
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Do I get bonus rewards points for anything I buy?
Some retailers do not offer bonus rewards points for certain products and services such as gift certificates. Also, taxes and shipping fees are not eligible for bonus rewards points. You can see specific exclusions for each retailer on the retailer detail page. To find the specific retailer information, click on "Read retailer exclusions and/or terms and conditions" that is located in the retailer detail page.
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What happens to the rewards I've earned if I have to return a purchase?
All credit transactions (returns) will result in a deduction bonus rewards points as well as base rewards points.
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Does the Portal website access my personal information?
No. We only keep track of your anonymous id and where you shop so we can properly credit rewards points to your account.
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Do I need a coupon code to take advantage of special offers?
In some cases you do. The coupon code will be given to you along with the special offer.
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How do I know how many bonus rewards points I will receive for each eligible purchase I make?
You will earn a different amount of bonus rewards points from each retailer, depending on what you buy at that retailer's site. We show you the number of bonus rewards points you will earn for each $1 you spend on eligible purchases at a specific retailer. View the retailer's detail page for specific information.
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What does it mean if it shows a range of rewards points (e.g. 2-5 Bonus Points/$1)?
The number of rewards points earned varies depending on the products you purchase from that retailer. See the retailer's detail page for more information.
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Why do I have to have Javascript enabled in my browser to use the Portal website? Is it safe?
Javascript is a programming language that helps us display dynamic information on the Portal website. The Portal website will not function properly without it. You can be assured that our Javascript code is completely safe.
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